Terms of Service
VEEVUS ("Company", "we", "us", "our"), as a convenience to you, grants you ("you", "your") access to its websites, applications, subdomains, and other digital platforms (collectively referred to as the "Platform") subject to your acceptance of these terms, conditions, and notices (the “Terms”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must immediately stop using the Platform.
Contents
A. General Terms of Use
B. Terms of Sale
C. Membership & Loyalty Program Terms
D. Gift Cards Terms
E. Mobile App Terms
F. Arbitration and Dispute Resolution
G. Miscellaneous Terms
A. General Terms of Use
1. Acceptance and Updates
- By using the Platform, you agree to these Terms and consent to the collection, use, and disclosure of your information as described in our Privacy Policy and Cookie Policy.
- We may revise these Terms at any time by posting the updated Terms on the Platform or notifying registered users. Continued use of the Platform constitutes acceptance of the updated Terms.
2. Eligibility for Use
- You must be of legal age in your jurisdiction (e.g., 18 years or older) to access or use the Platform.
- The Platform may only be used for personal, non-commercial purposes unless expressly authorized.
3. Platform Use and Restrictions
Unless expressly permitted:
- You may not resell, distribute, or frame any content from the Platform.
- You are prohibited from using any data mining, robots, or similar tools to extract data.
- You must not transmit harmful or unauthorized code (e.g., malware, viruses, Trojan horses).
- Breaches of these restrictions may lead to account termination and potential legal action.
4. Intellectual Property
All content, trademarks, and other intellectual property on the Platform remain the exclusive property of VEEVUS and/or its licensors. You may not reproduce, distribute, or modify them without prior written consent.
5. Termination of Access
VEEVUS reserves the right to terminate or suspend your access to the Platform at any time, with or without cause or notice.
B. Terms of Sale
1. Orders and Acceptance
- Orders are considered accepted only when confirmed via email or shipping confirmation.
- You agree to ensure that all information provided, including payment details, is accurate and current.
2. Restrictions on Purchases
- Products sold are for personal use only and may not be resold.
- Orders may be restricted if flagged for fraud, high return volumes, or other suspicious activity.
3. Pricing and Availability
- Prices are subject to change without notice. Errors in pricing may result in order adjustments or cancellation.
4. Return and Refund Policy
- Items may be returned within 14 days of delivery, provided they are unused, unwashed, and have tags still attached. Certain categories (e.g., gift cards, ViP subscription, personal care items) are non-returnable.
- Return shipping costs are your responsibility, except for defective or incorrect items.
C. Membership & Loyalty Program Terms
1. Overview
- VEEVUS has 2 rewards programs:
- Basic Membership: Free to join, offering points on things such as making orders etc.
- ViP Membership: Our ViP Subscription-based program which offers quarterly gift cards, as well as 10% discount on all items (The gift cards expire in the quarter they are issued).
2. Member Responsibilities
- Membership Eligibility: Open only to individuals (not entities) above the legal age of majority.
- Membership Exclusions: Benefits are non-transferable, and misuse (e.g., purchases for resale) may lead to cancellation.
3. Benefits and Limitations
- Benefits (e.g., discounts, loyalty points, free shipping) vary by membership tier.
- VEEVUS reserves the right to modify benefits or terminate the program at any time without compensation.
D. Gift Cards Terms
1. Purchasing and Redemption
- Gift cards are redeemable only on the Platform or authorized stores.
- Gift cards cannot be transferred for value, resold, or redeemed for cash (except as required by law).
2. Restrictions
- A maximum of 1 gift cards may be used per transaction.
- Lost or stolen gift cards will not be replaced unless required by applicable law.
E. Mobile App Terms
1. License Terms
- We grant users a non-exclusive, revocable license to use VEEVUS App for personal, non-commercial purposes.
2. Device Compatibility and Updates
- VEEVUS does not guarantee compatibility of the app with all devices and operating systems.
3. Persistent Log-In
- By enabling persistent log-in, you assume responsibility for any unauthorized access resulting from device loss or theft.
F. Arbitration and Dispute Resolution
1. Mandatory Arbitration
- All disputes between you and VEEVUS will be resolved exclusively via binding arbitration, under the rules of the American Arbitration Association (AAA).
- Arbitration must be initiated within one (1) year of the dispute's occurrence.
2. Class Action Waiver
- You agree to resolve disputes as an individual claimant only and waive any right to participate in a class action lawsuit.
G. Miscellaneous Legal Terms
1. Limitation of Liability
- VEEVUS's maximum liability in any claim will not exceed the total amount paid by you for the applicable product/service.
2. Governing Law
- These Terms will be governed by the laws of Florida, USA, with the exclusive jurisdiction of courts located in Tampa, FL.
3. Entire Agreement
These Terms, along with the Privacy Policy and any applicable membership programs, constitute the full agreement between you and VEEVUS.
Contact Us
For questions or assistance regarding these Terms, please contact us using the contact form.