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Typical FAQ's

Why is there a minimum order?

As the manufacturer we don't have the manpower to handle order amounts less than 150 Euros. On top of that, shipping prices have skyrocketed in the last couple of years. Consequently orders under 150 Euros do not make sense economically for either party. This amount excludes shipping fee.

How do you ship?

We ship using UPS, so your parcel is ensured and tracked.

What's the return policy?

You have 14 days to return any items bought on VEEVUS.com. You must do so by contacting us, using the contact us form on the website within the 14 days.

When returning, you should ensure that the goods are securely wrapped. You are responsible for the package/goods yourself until we receive them. Therefore, keep the postal receipt as well as any tracking number. You are responsible for paying the shipping when returning items to us, and you are liable if damage occurs during transport.

The item's condition when you send it back:

If the item has lost value (For example damaged in the return or you have used the product) you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.

We recommend that you send the item back in the original packaging. If the original packaging is missing, this may lead to a decrease in the value of the item.