VEEVUS ViP's get a total of $120 in gift cards every year, plus 10% off the entire store!

VEEVUS

Frequently Asked Question
Orders
When will you ship my order?
Where is my order shipped from?
How do I track my order?
How do I make changes to an existing order?
What if my order hasn’t arrived, or has arrived damaged?
When will you ship my order?
We strive to ship all orders within 2 business days. Once your order has been shipped, we’ll notify you via email with all the shipping details.
Where is my order shipped from?
Your order may be shipped from either our US warehouse or our EU warehouse, depending on your location and the items you’ve ordered.
How do I track my order?
You’ll receive an email with your tracking number as soon as your order ships. You can use that tracking number on the shipping provider’s website to track your package.
How do I make changes to an existing order?
If your order hasn’t shipped yet, please contact us immediately so we can make the necessary changes. If the order has already shipped, unfortunately, we cannot make adjustments. In that case, you’ll need to initiate a return once the order is delivered.
What if my order hasn’t arrived, or has arrived damaged?
If your order hasn’t arrived: Please let us know, and we will contact the courier to request an update on your order status. If the tracking information still shows the item is "on the way," please wait. We are only able to take further action if the parcel is confirmed lost. 


If your order has arrived damaged:
 Contact us within 2 days of receiving your package and include clear photos of the damage. We will do our best to assist you and resolve the issue promptly.

Shipping & Returns
What is your return policy?
What are your shipping options?
Do you ship internationally?
What is your return policy?
Unworn and unused items can be returned within 14 days of delivery. Please contact us to initiate the return process. Return shipping costs are your responsibility. Once we receive and inspect the returned items, we’ll process your refund to the payment method used at the time of purchase.
Note: Gift cards and ViP memberships are non-returnable.
What are your shipping options?
We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. During checkout, you can select your preferred shipping method and see the estimated delivery times and costs.
Do you ship internationally?
Yes, we do ship internationally. Please note that shipping rates and delivery times may vary depending on the destination country. Any customs duties or taxes are the responsibility of the recipient.
ViP
What's the point of the ViP membership?
I forgot to use my $30 quarterly ViP Gift Card, what do I do?
How do I cancel my ViP membership?
What's the point of the ViP membership?

The VEEVUS ViP membership comes with several amazing benefits!


1. You receive $120 in gift cards every year. This means that just by joining, you get $20 more than your membership fee. Every quarter, you receive a $30 gift card, totaling $120 per year! Gift cards expire at the end of the quarter in which they are issued, so please don’t forget to use them before they expire! 


- Quarter 1 is January, February, March

- Quarter 2 is April, May, June 

- Quarter 3 is July, August, September 

- Quarter 4 is October, November, December 


2. You enjoy 10% off everything, helping you save even more in the long run.  

I forgot to use my $30 quarterly ViP Gift Card, what do I do?
Unfortunately, we cannot reissue expired gift cards. As outlined in our ViP program, the $30 gift cards are only valid during the specific quarter they are issued. To avoid missing out in the future, we recommend installing our app on your phone, and enabling notifications. We always send reminders to help you use your coupons before they expire!
How do I cancel my ViP membership?
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Rewards
What's the Rewards membership about? Does it cost anything?
Do I still collect points if I am ViP?
How do I see my points balance?
How do I use my points?
What's the Rewards membership about? Does it cost anything?
The rewards membership is a FREE program that anyone can join by simply registering on our website. You’ll earn points for actions like shopping, following us on social media, and more! These points can then be redeemed for discounts on future purchases. It's our way of rewarding you for being part of our community!
Do I still collect points if I am ViP?
Yes! As a ViP, you get the best of both worlds. You’ll continue earning points on top of enjoying all the exclusive ViP benefits. It’s a win-win!
How do I see my points balance?
Simply click the Rewards button located in the bottom-right corner of the website. From there, you can easily view your points balance.
How do I use my points?
Click the Rewards button located in the bottom-right corner of the website, then select “Ways to Redeem” to explore how you can use your points.
Contact form
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              Terms & Conditions

              Our full terms of service can be found here: https://veevus.com/pages/terms-and-condition